crickex news Privacy Policy

1. Introduction and Scope of Application

crickex news is an online betting and casino platform operated for Bangladeshi users. This privacy policy document explains what types of information we collect, for what purposes we use it, and how we keep it secure.

This policy applies to the crickex news website, mobile application, and all related services. If you register on, log in to, or use any service on our platform, you are considered to have accepted the provisions of this policy.

Alongside this document, you are advised to read our Terms and Conditions, as both documents together define the terms of using the platform.

This platform is not intended for persons under 18 years of age. All crickex news services are for users aged 21+ only.

2. Information We Collect

crickex news may collect various types of information from different sources. The categories are described in detail below.

2.1 Personally Identifiable Information

Information you provide at the time of account registration:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Bank or mobile banking account details

2.2 Transaction Information

Information collected during deposits and withdrawals:

• bKash, Nagad, and Rocket transaction records
• Transaction amount, date, and time
• Transaction completion status and reference number

2.3 Technical and Usage Information

Information collected automatically when you use our platform:

• IP address and device type
• Browser version and operating system
• Session duration and usage patterns on the platform
• Information obtained from cookies and related tracking technologies

3. Purposes of Data Use

Information collected from you is used for the following legitimate purposes:

3.1 Service Operations

• Creating, verifying, and managing your account
• Processing deposit and withdrawal requests
• Activating bonuses and promotional offers
• Ensuring VIP program benefits

3.2 Security and Compliance

• Preventing fraud and unauthorized account access
• Managing anti-money laundering processes
• Age verification and enforcement of responsible gambling policies
• System security monitoring and maintenance

3.3 User Experience Improvement

• Analyzing and improving platform performance
• Identifying and resolving technical issues
• Displaying content based on your preferences

3.4 Communications

• Sending transaction confirmation messages
• Notifying you of important service updates
• Providing customer support (via live chat and email)

4. Data Storage and Security

crickex news uses industry-standard technology to protect user data. The key aspects of our security approach are outlined below.

4.1 Encryption Technology

All data exchanged between our servers and your device is transmitted securely through SSL (Secure Socket Layer) encryption. This technology significantly reduces the chance of your information falling into third-party hands.

4.2 Server Security

Personal information is stored in secure data centers where firewalls, access controls, and regular security audits are in place to prevent unauthorized access.

4.3 Data Retention Period

All personal information is retained while your account is active. Even after an account is closed or becomes inactive, information required to meet legal obligations may be retained for a defined period.

5. Data Sharing and Disclosure Policy

crickex news does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Providers

Necessary information may be shared with selected third parties for payment processing, technical infrastructure maintenance, and customer support operations. These providers are contractually bound to maintain the confidentiality of the information.

5.2 Legal Requirements

Disclosing information in response to a court order or a valid request from a competent authority is our legal obligation. In such cases, only the information specified in the request is provided.

5.3 Fraud Prevention

If fraud or illegal activity is detected, information may be shared with the relevant authorities for the purposes of necessary investigation.

5.4 Business Changes

In the event of a company merger, acquisition, or asset sale, user information may be included. In such situations, we will notify users in advance.

6. Cookies and Tracking Technologies

crickex news uses cookies to improve platform performance and analyze user experience.

6.1 Types of Cookies

• Essential Cookies: Required for maintaining login sessions and security. Without these, the platform will not function properly.
• Analytical Cookies: Help analyze user behavior and improve the platform.
• Preference Cookies: Used to remember your language and other preferences.

6.2 Cookie Controls

You can control or reject cookies through your browser settings. However, disabling cookies may limit some platform functionality.

7. Your Rights and Controls

As a crickex news user, you have the following rights regarding your personal information:

7.1 Right to Access Information

You may request to know what information we hold about you. This information can be obtained by contacting the support team.

7.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you may request a correction.

7.3 Request to Delete Information

In certain circumstances, you may request deletion of your personal information. However, retaining information required to meet legal obligations may be necessary on our part.

7.4 Communication Preferences

If you wish to stop receiving marketing communications, you may opt out at any time. Important service-related notifications will always be sent.

8. Responsible Gambling and Data Use

At crickex news, user data also plays a role in implementing responsible gambling policies. By analyzing usage patterns, we can identify situations where a user may be displaying problematic gambling behavior, and arrangements are made to support them.

Information about self-exclusion requests, deposit limit settings, or temporary account suspensions is retained to ensure these limits remain in effect in the future.

9. Protection of Minors' Data

crickex news is strictly not for persons under 21 years of age (for ages 21+). We do not knowingly collect any information from minors. Age is verified at the time of registration, and if false information is provided to register, the account will be closed immediately.

If a parent or guardian suspects that a minor's information is stored with us, please contact our support team immediately.

10. Changes to the Privacy Policy

crickex news reserves the right to update this privacy policy due to changes in services, legal requirements, or business reasons. If significant changes are made:

• A notification will be sent to your registered email
• An announcement will be clearly posted on the website
• The date and summary of changes will be published

Continued use of the platform after a policy change will be considered acceptance of the new policy. You are advised to visit this page regularly to stay informed about all recent changes.

To learn more about our latest policies, read our About Us page.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We provide 24/7 support in both Bengali and English.